Your customer registers their complaint online and receives real-time information via your website – without needing to call customer service or fill in a physical form. We guide them through a simple registration process and can also provide tips that make a complaint unnecessary.
Irrespective of whether you only sell online or have a number of bricks and mortar stores, your store staff are able to do refunds in the same easy way. The store automatically receives full controls of the customer’s complaints terms and conditions.
AUTOMATED COMPLAINTS PROCESS
• Reclaimit is readily integrated via an API in your ERP system, your e-commerce platform or your storage system. We automatically collect your customers’ purchase data and they can easily see which product needs to be returned or exchanged.
• The system keeps track of all terms and conditions linked to a customer purchase and stops a return if the return or guarantee period has expired or when a return is not possible due to other reasons.
• When a return is registered, a consignment note is printed, and the till system is updated if a refund is to be paid.
• Stockroom staff are then able to manage all registered returns, ship them, print consignment notes, communicate with third parties etc.
• It is possible to automatically send customers status updates via SMS or email.
• Item recipients are subsequently able to see in the system that a product is on its way in, approve or reject the return in the system and contact the store using the system.
Full control of your complaints
You can easily search for several parameters and always have full control over each case.
You can follow your complaints and easily see which ones are being processed, ongoing or closed.
Reduce unnecessary complaints
We create bespoke tips so that your customers can resolve small issues themselves and not return a product unnecessarily. This saves you time and makes your customers happier.
Same processing in-store as online
We offer you and your customers the same experience and processing across all channels. Our system keeps track of terms and conditions, shipments, suppliers, service partners and more.
Vi kan automatisera dina returer och reklamationer oavsett om du säljer i Sverige, Norden eller över hela världen.