What we offer

Reclaimit is the market-leader in automated returns and complaints systems in the Nordics. We can reduce your costs by up to 80 per cent and reduce unnecessary write-downs through rule-based claims to your suppliers.

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Reclaimit Product

Returns

Regardless of whether you conduct sales in Sweden, the rest of the Nordics or worldwide, we take care of your returns from customers, suppliers and retailers. And returns from different countries can, for example, be sent to one and the same return center where they are consolidated and sent out to you. We always make sure that you get good data on return causes and that you have full control over where your warehouse is. In the end, automated processes and simplified handling result in more satisfied customers.

Via our iframe solution, your customers can easily register their returns and at the same time, you receive all relevant information in real time. You avoid costly customer management and hassle with consignment notes and create a better user experience as well as greater scope to drive customer loyalty.

If you have a complex retail solution involving several parties including stores, suppliers, e-commerce and perhaps service facilities, we can build a comprehensive system solution based on our standard system. We have full support for the omnichannel and you can receive returns online, in-store and as a freight forwarder. Always with a high degree of automation and full traceability for all parties ..

Our returns process

• Reclaimit is readily integrated via an API in your ERP system, your e-commerce platform or your storage system. We automatically collect your customers’ purchase data and they can easily see which product needs to be returned or exchanged.

• The system keeps track of all terms and conditions that relate to a customer’s specific purchase and stops the process if the return or guarantee period has expired. You can easily create your own terms and conditions in our administration interface.

• When your customer has registered a return, a consignment note is created according to pre-chosen shipping options. We can then send automatic status updates to the customer via SMS or email. If you prefer, your customers can buy the return shipping.

• As soon as the item is delivered to delivery service or post office, you see in the system that the item is on its way, allowing you to approve or reject the request or contact the customer if you need to.

• When the item arrives at the warehouse, the case is terminated, all systems are automatically updated and the consumer is refunded.

Complaints

Your customer registers their complaint online and receives real-time information via your website – without needing to call customer service or fill in a physical form. We guide them through a simple registration process and can also provide tips that make a complaint unnecessary.

Irrespective of whether you only sell online or have a number of bricks and mortar stores, your store staff are able to do refunds in the same easy way. The store automatically receives full controls of the customer’s complaints terms and conditions.

Our complaints process

• Reclaimit is readily integrated via an API in your ERP system, your e-commerce platform or your storage system. We automatically collect your customers’ purchase data and they can easily see which product needs to be returned or exchanged.

• The system keeps track of all terms and conditions linked to a customer purchase and stops a return if the return or guarantee period has expired or when a return is not possible due to other reasons.

• When a return is registered, a consignment note is printed, and the till system is updated if a refund is to be paid.

• Stockroom staff are then able to manage all registered returns, ship them, print consignment notes, communicate with third parties etc.

• It is possible to automatically send customers status updates via SMS or email.

• Item recipients are subsequently able to see in the system that a product is on its way in, approve or reject the return in the system and contact the store using the system.

Reclaimit Product
Reclaimit Product

Claims

Reclaimit helps you to keep full control of your claims and reduce unnecessary write-downs. Our system matrixes automatically keep track of terms and conditions, shipments, service partners etc. for all your suppliers. When the appropriate terms and conditions have been fulfilled, claim items are automatically shipped and you can follow the process via your account with us.

Just like most merchants, you probably have a number of claims forms to keep track of. Worst case, perhaps several hundred. You know that manual processing with different terms and conditions, shipping, routines etc. are time consuming and that claims are often not prioritised among the multitude of other responsibilities. You’re likely to send claims intermittently, as and when they build up, but because communication between you and your suppliers is often slow, unfortunately this process becomes extremely inefficient.

Reclaimit helps you to keep full control of your claims and reduce unnecessary write-downs. Our system matrixes automatically keep track of terms and conditions, shipments, service partners etc. for all your suppliers. When the appropriate terms and conditions have been fulfilled, claim items are automatically shipped and you can follow the process via your account with us.

Automating your claims processing with Reclaimit, you free up time, achieve a more stable cash flow and reduce unnecessary write-downs.

Service

If you have a complex retail solution with stores, suppliers, e-commerce and service facilities, we can build a comprehensive system solution with a high degree of automation and complete traceability for all parties.

Reclaimit have some 20 years’ experience of retail customer service and of creating great experiences that ensure that your customers keep coming back to buy more.

We see service as a key aspect in the customer experience. Today, we are integrated with 170 workshops in the Nordic region, which can manage everything from mobile phones with fluff-filled ports, clock cleaning, clothes that need to be de-fuzzed and zips that need to be replaced. We send service cases to the workshops with full traceability for all parties.

If you have a complex retail solution with stores, suppliers, e-commerce and service workshops, we can build a complete system solution with a high degree of automation.

Reclaimit Product