By automating the manual processes that are retailers use today when managing resources and complaints, our systems can cut your handling costs by up to 80%.  As the customer handles their returns or complaints independently on the retailer’s own website via our system, there are also more opportunities for inspiring the customer to make a replacement repurchase. The system also constitutes a simpler, more user-friendly process for the customer.

How Reclaimit handles returns, complaints or exchanges

  • Reclaimit is simple to integrate with the retailer’s ERP system or E-commerce platform via an API.
  • At the retailer’s website, the customer registers their claim without needing to call the retailer’s customer service or fill out a physical return form.
  • The integration allows the customer’s purchase data to be automatically retrieved and it is simple for the customer to select which products they wish to return, complain about or exchange.
  • The customer is guided through the simple registration process and can, among other things, receive tips that alleviate the need for lodging a product complaint.
  • The system keeps track of all the terms and conditions that linked to the customer’s claim and stops claims where the withdrawal period, warranty period or similar has expired or where returns, complaints or exchanges are not possible for other reasons.
  • As a retailer, you can use the administration interface to specify if the customer needs to attach photos in certain cases, provide details about lost or damaged packaging, etc.
  • When the customer has completed the registration process, the system can create a consignment note that the customer prints and puts on the package.
  • There is an option for sending automatic status updates to the customer by SMS or e-mail.
  • The recipient of the goods (i.e. the warehouse or supplier) can see in the system if a product is on the way, approve or reject a claim directly in the system and contact the customer via the system.

Would you like to know more?

Our system solutions are designed to reduce your manual handling costs while also generating added value for your customers through simple, user-friendly processes for claims and returns. Whether you are in e-commerce, have a physical store or are in B2B, we have solutions for your line of business. We also offer customised system solutions based on standard modules for more businesses with more complex needs.