AUTOMATED RETURN ADMINISTRATION FOR RETAIL – E-COMMERCE – OMNICHANNEL
- REDUCED RETURN ADMINISTRATION
- FEWER RETURNS
- REDUCE COSTS BY 70%
- HIGHER CUSTOMER SATISFACTION
- IMPROVED PROFITABILITY
REDUCED RETURN ADMINISTRATION
Customers collect their purchase details and register their return items entirely by themselves. The customer will receive information about their return conditions, print out the related consignment note, and the item will be received by the dealer – completely filled-in and validated. No manual administration is required by the dealer.
The customer will receive information and suggestions about their product, which means that a return is sometimes not necessary. In certain cases, the system will not allow the customer to make a return if the change-your-mind period has expired, or if the return is not valid for other reasons.
REDUCE COSTS BY 70%
You as dealer will avoid all manual handling for both registration of a return item and answering a customer's questions by telephone or email. All data is correct and validated when it comes into your business system, accounting system or inventory system. You thus reduce your administration costs by up to 70% compared with today.
HIGHER CUSTOMER SATISFACTION
Customers can submit their return at any time and any place without needing to contact the dealer or a customer support service. The return administration system provides the customer with all requisite information, guides the customer through the entire return process, and gives the customer a feeling of security and availability – leading to customers having greater confidence in you as dealer.
With our automated return administration system, you avoid manual handling, your costs decrease for incorrect returns, while invoices and reminders are settled more quickly. In addition, the customer gains greater confidence in you as dealer – which altogether results in improved profitability for you.
A selection of our customers